Contact Us

A: After placing your order, the system will automatically send a confirmation email to your registered email address.
If you haven’t received it within 10 minutes, please check your spam/junk mail folder or contact us to resend it.

A: We offer standard express (7-15 business days) and expedited express (3-7 business days) shipping options. Delivery times may vary slightly depending on the region;
please refer to the checkout page for the most up-to-date information.

A: After shipment, we will send a tracking number to your email address. You can check the real-time status through the “Track Logistics” button on the order page or by copying the tracking number to the corresponding logistics company’s website.

A: All our LED lighting fixtures come with a 2-5 year global warranty, with different warranty periods for different types.
During the warranty period, non-human-caused quality issues will be repaired or replaced free of charge.

A: Our commercial LED lighting fixtures have a CRI ≥ 80, and our residential models have a CRI ≥ 90, accurately reproducing the colors of objects. Customization is also available.
High CRI models are particularly suitable for clothing stores, galleries, and photography studios where high color accuracy is required.

A: Some models support dimming, which will be clearly indicated on the product details page.
Dimmable lighting fixtures require our brand’s dedicated dimming switch, which can be purchased together with your order.

A: We support major payment methods such as Visa, MasterCard, PayPal, Apple Pay, T/T, and Letter of Credit. Local payment options are also available in some regions; please check the supported methods at checkout.

A: You can apply for a return or exchange within 7 days of receiving the goods, provided it does not affect resale. For quality issues within the warranty period, please contact our after-sales team for a return or exchange.
Refunds will be processed via the original payment method within 3-5 business days of receiving the returned goods; the timeframe depends on the specific circumstances.

A: Please first refer to the troubleshooting guide in the product manual. If the problem persists, you can take a video of the malfunction and contact our technical support team. We will provide a solution within 24 hours.

A: Our customer service team works 24/7, from 8:00 AM to 8:00 PM UTC+8. Inquiries outside of these hours will be answered the following day.
For urgent issues, please call our 24-hour technical support hotline at the top of the page.

A: You can contact customer service in real-time through the online chat window in the lower right corner of the page, or send an email to mculight@outlook.com, or call our international customer service hotline: +86-136-8251-9208 (WeChat/WhatsApp same number).

A: Yes, we support bulk purchase services such as logo customization and color temperature customization.
For customization inquiries, please contact our corporate account specialist at lonny@szbltzm.com.